Shipping & Delivery
Order Confirmation via email
Once you have placed an order via our website you will immediately receive a confirmation email. This is automatically generated. Please check this confirmation email and contact us immediately if there are errors or changes that need to be made. For all orders that are returned due to an incorrect address, you will charged a fee of $20 for repacking and postage. If your package is going to a workplace, please include the business name so that it arrives promptly.
Shipping & Handling
Our online store currently offers shipping at two rates to the USA:
- Standard Delivery - flat rate $10.
- Free Delivery over $80 - available on all subtotal orders above $80.
Please allow up to 3 - 6 business days for delivery.
Canada & Mexico:
- Delivery to Rest of World is charged at $50 and will be dispatched in 2-3 working days. Delivery may take up to 21 Working Days depending on local customs and duty regulations. Please allow ample time for delivery if you are an international customer.
Please select the correct shipping option at checkout.
Are you an Aussie Sunnylover? We've got you, boo - www.sunnylife.com.au
From the UK or Europe? Find what you need here - uk.sunnylife.com
International shipments may be subject to the imposition of customs or import duties once they reach their destination. You will be liable for all of these duties and it is your sole responsibility to pay the charges to release the goods from the shipment. We are legally required to declare the full value of the shipment and will provide an invoice to customs should they require it. We are unable to estimate these exact charges so we recommend you contact your local customs office to ascertain the duties imposed.
Can't see your country listed here?
Please check that you are on the correct website for your region. We ship from Australia, United Kingdom and United States.
Duties & Taxes
Please be aware that customers are responsible for payment of any local customs duties.
If customs duties are refused or unpaid these will be deducted from any future refund if applicable. We have no control over these charges as customs policies vary by country.
If you have any questions related to customs charges, we advise you to contact your local customs office or to get an estimate of import duties which may be payable for international orders check out http://www.importcalculator.com/
Product AvailabilityAll our styles advertised should be in stock. Very occasionally we may unexpectedly run out of a style and if this happens, we will refund you. If the item is due to come in within the week, we will endeavour to ship your order the same day our stock arrives. Any later, you will be notified and refunded.
Order Changes and CancellationsOrder changes or cancellations can only be accepted if your order has not already been dispatched. You may cancel or make changes to your order via email, or by phoning the office.
Unwashed and unused items in their original condition may be returned upon presentation of the original invoice within 14 days of order receipt.
Returns of online purchases must be made by post.
Refunds will be processed using the original tender type. EFTPOS/Credit Card refunds must be processed against the original card details (the exact card used to make the original purchase).
Sale items are subject to the same returns policy.
Please post your item along with the original invoice and a note explaining that you'd like a refund to: