FREQUENTLY ASKED QUESTIONS

Whoops, I’ve made a mistake. Can I cancel my order?

Look, we’ll absolutely try our best! If your order has already been shipped, then we won’t be able to cancel it. Sometimes our warehouse is super quick (shipping within an hour of being ordered) so most of the time we’ll be unable to. We're also based here in Australia, so unfortunately different time zones can mean a delay in letting your local warehouse know. But like I said, we’ll absolutely try our best. Contact us here if you’d like your order cancelled.

Is there a Sunnylife store anywhere?

We’ve got a couple of DFO’s in Australia, and we try to do one or two pop ups during summer in the Northern Hemisphere but we don’t have an actual Sunnylife store. Maybe sometime in the future though, so keep your eyes open for giant flamingos appearing out of the blue.

Can you please send me newsletters?

Omg, Sunnylover, we would love to. Plus, you’ll get 10% off your first order. Click here and let’s be mates!

Can I sell your sunnystuff in my store?

We’re so flattered! Click here, fill out the form, and one of our wholesale team from across the world will be in touch with you.

There's something wrong with my Sunnystuff, or I'd just like to return it. Can you help me?

Absolutely. Check out our returns policies below...

Returns

We offer 30 days from when you receive to return your sunnystuff for change of mind. Product must be unused with fully intact packaging. Once we receive your return back to our warehouse we will assess the product and then refund it.

Unfortunately we don't offer prepaid labels for returns, exchanges or change of mind. We recommend when sending your order back to us using a trackable service as we're not responsible for lost or damaged returns.

Exchanges

Unfortunately we're unable to offer exchanges, however please feel free to return your product/s so we can refund them and you can repurchase what you would like on our site.

Faulties

We offer a 12 month warranty on all our Sunnylife products.

Is your website secure?

Heck yeah! Our websites meet all 6 categories of PCI standards. Your details are not going anywhere, Sunnylover.

Do you ship internationally?

We sure do.

Do you need shipping to Australia, New Zealand, Asia, or South Africa? Click here to head to our Australian store.

Do you need shipping to the USA, Canada, or Mexico? Click here.

Do you need shipping to the UK? Click here to head to our UK online store.

Do you need shipping to Europe? Click here to head to our EU online store.

There's something wrong with my Sunnystuff, or I'd just like to return it. Can you help me?

Absolutely. Get in touch here and and we'll be able to help you out.

Can I buy Sunnylife for my business, or do you offer bulk order discounts?

Maybe! Get in touch here and we’ll let you know. Make sure you let us know what products you’re after, how many, or what your budget is and we’ll see what we can do.

What’s your goal, Sunnylife? What do you want in life?

All we want in this world is to share Australia’s unique and fun summer lifestyle with the world.

We exist to bring positivity to people’s lives, smiles to their faces and help them savour every precious moment. We dream of people joining in our movement, our way of life, the feeling, the experience. And spreading the joy of puns.

I've seen your name written a few different ways...

Yah, we know... We're just Sunnylife. Not SunnyLIFE, Sunny Life, SunnyLife... We keep it simple - we're not here to complicate things, Sunnylovers.

Have you got a question that we haven't answered or do you just want to chat?

Get in contact with us here.
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