Frequently Asked Questions
Our frequently asked questions section is here to support you. We have covered common questions from order information, returns and exchanges, about us and product details.Order
We are more than happy to help. Please contact our friendly team here.
Our websites meet all 6 categories of PCI (Payment Card Identity) standards.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Free shipping is available on orders over $199.00*. Free shipping is only available for valid addresses within the United States, excluding Hawaii and Alaska. Orders eligible for free shipping are sent on standard delivery service. Free shipping is calculated based on the value of your cart after all discounts are applied. Selected products will incur a $10 Large Item Shipping and Handling Fee in selected states.
Some items across our website will incur a Large Item Shipping and Handling Fee, which is in addition to any shipping charges. The styles that will incur this fee are our Beach Umbrellas, Beach Chairs, Lounger, Poolside Lounge, Picnic Baskets, Cooler Box Sounds and Cabanas.
Signature requirements are added to orders as a security measure to ensure your package arrives safely to you. We are unable to make changes once your order has been placed.
We don't offer a gift wrapping service or personalised gift notes; however, we do ensure invoices aren't sent with your order. You can also check out our range of SUNNYLiFE e-gift cards, delivered straight to the recipient's inbox within minutes.
Please contact the retailer that you purchased the product from, and they will be able to help you.
Our checkout allows only one discount code to be used per purchase. Note that some discounts are automatically applied while others require a code; however, only one will be redeemed at any time. No further discounts can be applied to any products already on sale or after redeeming an offer.
Returns and Exchanges
Our priority is to get your order to you as quickly as possible so you can soak up those sunshine rays. Due to our speedy process, we regret to inform you that cancelling your order may not be possible. Please contact our friendly team here to see what action can be taken.
From when you receive your SUNNYLiFE delivery, we offer 30
days to make a change of mind return. All product/s must be unused and in their original packaging. Once we receive your return to our fulfilment centre, we will assess the product/s before processing your refund. When sending your order back to us, we recommend that you use a trackable service as we are not responsible for lost or damaged returns. SUNNYLiFE doesn't offer prepaid labels for change-of-mind returns.
To arrange your change of mind return, please contact our friendly team here.
We're unable to offer exchanges; however, please refer to our returns policy for change-of-mind returns.
We offer a 12-month warranty on all SUNNYLiFE products. To
obtain a replacement for a faulty product, please provide the following to our
friendly team here.
- Proof of purchase from sunnylife.com ie: order number or email address used at time of purchase.
- Image or video of the product fault.
- Fill out this form, and we'll get back to you about your fault within 1-2 business days.
Due to duties and charges incurred at customs, we are unable
to send replacement products internationally from our fulfilment centres; in this case, a refund would be processed.
If you have purchased from one of our retail partners, please contact them directly.
Orders can be split into multiple deliveries due to product dimensions and/or weights. If you do not receive your entire order within 3 business days from the first package arriving, please contact our friendly team here.
About Us
SUNNYLiFE is a privately owned and family-run business based in Sydney, Australia.
SUNNYLiFE has HQs based in Sydney, Australia and Los Angeles, United States.
SUNNYLiFE Australia - Corporate Office
B1, 85 Dunning Avenue
Rosebery, NSW 2018, Australia
Phone: 02 7501 0085
Email: hello@sunnylife.com.au
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You can shop SUNNYLiFE products from the following retailers: Nordstrom, Dillard’s, Neiman Marcus, Saks Fifth Ave and Swoozies.
Please fill out the form here, and a member of our sales team will be in touch with you.
Please contact our friendly team here. If you can provide an outline on products you are interested in, the volume and any potential budgets you may have, this will make for a speedier outcome.
Other FAQs
This size guide shares key measurements and weights that can help you determine the right fit for your child.
Size 1-2: 12.6 x 12.6 x 3.15 in, Recommended weight range 24 - 33lbs
Size 2-3: 13.78 x 12.6 x 3.15 in, Recommended weight range 33 - 40lbs.
Size 4-6: 14.96 x 12.6 x 3.15 in, Recommended weight range 40 - 66lbs.
Our Swim Vests are tested to comply with the Consumer Goods Swimming and Flotation Aids Safety Standards 2017. It's important to remember that our vests are designed for water familiarisation, swimming tuition and water play; they are not United States Coast Guard approved for boating, nor are they lifesaving devices. They are to be used under constant supervision.
We recommend using Kodak Portra 400 film, which you might find on Amazon, eBay, or other various
websites.
Yes, they can; these Cameras have a waterproof housing that allows them to be used underwater; however, they work perfectly out of the water as well.
Yes, they are, all you need is a new roll of film and you’re good to go!
Our Underwater Cameras are recommended for a maximum depth of 3.1m/10 feet.
These chairs have an internal locking system that allows them to remain in a secure position for you to lean back and relax. To release this mechanism, fold the back of the seat forward, toward the seat of the chair. You will hear the chair click and release. From here you can lie the chair flat and adjust it to your desired position. You’ll hear it click into place at each of the 6 reclinable angles.